Front Desk Agent

Westmont Hospitality Group • Vancouver, BC

3h • CA$0 - CA$28 • Onsite

About The Position

We are looking for a positive, energetic individual to join the Front Desk team as a Front Desk Agent. This individual is responsible for registering guests at the hotel and acting as an ambassador to Pan Pacific at all times.

Requirements

• Previous experience in a guest service position; Front Office experience an asset.
• Post-secondary education in Hotel Management, or equivalent experience.
• Ability to sell and/or up-sell and cash handling skills.
• Computer Skills - Demonstrated ability with regard to computer skills, including an intermediate level of Microsoft Office. Suite, proficiency with e-mail, internet and data base applications. Experience using hotel programs - Opera is an asset.
• Excellent oral & written communication and interpersonal skills; Spoken English is mandatory and additional language(s) an asset.
• Must possess excellent interpersonal skills with excellent communication and observational skills; contributes an energetic and positive attitude to the hotel atmosphere.
• Must have demonstrated the ability to work effectively under pressure and have the ability to handle high volumes of challenging guest-related interactions with professionalism.
• Must be extremely well organized and detail-oriented; the ability to be able to balance technical and guest service successfully is critical.
• Maintain the highest standard of professionalism, ethics, grooming, and attitude towards guests, clients, and other associates; Maintain professional business confidentiality as required.

Nice To Haves

• Front Office experience an asset.
• additional language(s) an asset.
• Experience using hotel programs - Opera is an asset.

Responsibilities

• Ensure that guests receive a positive first and last impression of the Hotel; greet and register guests (check guests in and out); liaise with all other departments.
• Responsible for managing a cash float and performing cashier duties.
• Handle guests’ requests and answer questions.
• Enter data into the computer; help store luggage; report equipment problems and/or damage.
• Answer telephones in a friendly yet professional manner and greet guests in a timely manner in accordance with Pan Pacific Vancouver Standards; interact with other departments in a professional and courteous manner.
• Ensure that assigned duties are completed during the course of a shift; restock all necessary items during the course of a shift.
• Understand the need and willingness to work in other related departments during peak periods as required (i.e. Reservations and Pacific Club).
• Perform other job-related duties and special projects as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree