Front Desk Agent

Yotel • Boston, MA

11h • Onsite

About The Position

The Front Desk Agent is responsible for creating a welcoming first impression and second arrival experience for all guests staying at or coming to the hotel. Additionally, they will assist guests in answering questions about the hotel, local area, attractions and events and provide recommendations and directions.

Requirements

• College degree and /or experience in Hospitality or related field.
• Minimum 2 years of customer service experience in upscale hotel environment.
• Knowledge of and ability to operate personal computers and various property specific applications.
• Ability to read and speak English fluently.
• Ability to perform under pressure.
• Ability to stand for a period of 8 hours.
• Ability to lift 20 lbs and to push / pull carts weighing up to 30 lbs.

Nice To Haves

• Second or multiple languages are a plus.

Responsibilities

• Manage the Front Desk in all areas of responsibility while maintaining a positive attitude at all times.
• Greet and acknowledge all guests in a warm and friendly manner while remaining calm with demanding guests.
• Execute guest room moves as needed and communicate such to Cabin Crew managers.
• Post charges from retail into the OPERA system and obtain payment from the guest.
• Learn the Hotel night audit systems and perform respective duties when scheduled to work the night audit shift.
• Assist with luggage requests.
• Own customer complaints and issues and empower oneself to seek immediate resolve.
• Extend professionalism and courtesy to crew members and customers at all times.
• Perform tasks as assigned by the Director of Rooms and Front Office Managers.
• Provide and assist guests with general services and information that enhances the YOTEL Boston guest experience.
• Maintain current listings of area attractions, activities and transportation timetables.
• Maintain absolute cleanliness and ordinance of all areas and displays at the Front Desk.
• Ensure cash transactions are in full compliance with standard operating procedures and exercise great care in each instance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree