Front Desk Agent | Baltimore McHenry Row Courtyard

Shaner Hotels • Baltimore, MD

2d • Onsite

About The Position

The Front Desk Agent is responsible for providing superior guest services, including courteously and efficiently checking hotel guests in and out, processing all payments according to established hotel requirements, and providing information and services to any guest or visitor in a friendly, professional manner. This role requires availability to work a flexible schedule, including weekends, holidays, and varied shifts. The agent will also handle guest complaints to ensure satisfaction, process all check-ins and check-outs according to established hotel requirements, adhere to payment, cash handling, and credit policies/procedures, and generate, print, and distribute daily reports to designated departments/personnel. Additionally, the agent will resolve discrepancies on the room status report with Housekeeping and perform other duties as assigned.

Requirements

• High school graduate or equivalent.
• Minimum one year customer service experience.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.

Nice To Haves

• Previous hotel experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently.
• Process all payments according to established hotel requirements.
• Provide information and services to any guest or visitor in a friendly, professional manner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED