Front Desk Agent, Part Time
About The Position
Join the Team at The McCormick Scottsdale At The McCormick Scottsdale, hospitality is relaxed, scenic, and guest-focused. Every experience is designed to help guests unwind, connect, and enjoy the best of Scottsdale in a welcoming resort-style setting. About The McCormick Scottsdale Set along the shores of Camelback Lake with views of the surrounding mountains, The McCormick Scottsdale offers a laid-back resort experience in one of Arizona’s most sought-after destinations. Conveniently located near premier golf courses, shopping, dining, and outdoor recreation, the hotel welcomes both leisure and business travelers looking for comfort, convenience, and a touch of Scottsdale charm. With inviting amenities and a scenic setting, The McCormick creates an experience that feels both relaxing and memorable. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 properties across key destinations worldwide, our hotels are backed by a legacy of quality, consistency, and service excellence. At Millennium, we are guided by our core values: Passion for Hospitality – Delivering meaningful and memorable guest experiences Entrepreneurial Spirit – Taking ownership and acting with agility Innovation – Continuously improving how we operate and serve Progressive & Solutions-Oriented – Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our employees.
Requirements
- Passion for hospitality and delivering exceptional service
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Solutions-oriented mindset with attention to detail
- Flexibility to work varied schedules, including evenings, weekends, and holidays
- High school diploma or equivalent required
Responsibilities
- Greet guests in a friendly, professional manner and provide exceptional customer service throughout their stay.
- Perform guest check-ins and check-outs efficiently while verifying reservations, identification, and payment methods.
- Answer phone calls, emails, and guest inquiries regarding hotel services, amenities, rates, and local attractions.
- Process room reservations, modifications, cancellations, and special requests accurately in the property management system.
- Handle guest complaints and service issues promptly, escalating concerns when necessary to ensure guest satisfaction.
- Maintain accurate guest records, billing information, and daily financial transactions.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest rooms and services meet hotel standards.
- Monitor room availability and assist with upselling room types, packages, and hotel services when appropriate.
- Balance cash drawers, prepare reports, and follow hotel policies regarding security and guest confidentiality.
- Support overall hotel operations by assisting guests with directions, transportation arrangements, and other hospitality needs.
Benefits
- Medical, Dental & Vision Insurance
- Company-paid Life and AD&D Insurance
- Short-Term and Long-Term Disability Coverage
- 401(k) Retirement Plan with Company Match (where applicable)
- Paid Time Off & Paid Holidays
- Hotel Room Discounts across our global portfolio
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
