EXPERIENCED Front Desk Agent

Donohoe Hospitality Services•Washington, DC

57d•$18 - $19•Onsite

About The Position

Join our dynamic team at Residence Inn Dupont Circle! Are you seeking an exciting opportunity to work in one of Washington, D.C.'s most exclusive and upscale neighborhoods? The newly renovated Residence Inn Dupont Circle offers a dynamic and rewarding work environment right in the heart of downtown. Located just two blocks from the Dupont Circle Metro (red line), our hotel is conveniently close to U.S. government buildings, corporations, embassies, the World Bank, universities, tourist attractions, restaurants, and associations. At Residence Inn Dupont Circle, we pride ourselves on providing exceptional service and extensive amenities that set us apart from ordinary downtown DC hotels. Our spacious and renovated hotel suites offer all the comforts of home, including separate sleep and work areas and a full kitchen. Employees can enjoy a supportive and collaborative work atmosphere, where every team member plays a crucial role in delivering an unmatched guest experience.

Requirements

2 years in a front desk position required.
Thrive in a fast-paced, guest-focused environment while managing multiple priorities efficiently
Strong interpersonal and communication skills with a focus on customer satisfaction.
Maintain professionalism, composure, and sound judgment in high-pressure or challenging situations
High level of accuracy and attention to detail in all tasks.
Proficiency in using hotel management software and basic computer skills
Ability to remain standing for extended periods and occasionally lift, carry, push, or pull up to 25–35 pounds
Willingness to work various shifts, including weekends and holidays.
Strong communication and interpersonal skills, with the ability to engage guests and team members effectively

Responsibilities

Greet and welcome guests: Provide a friendly and professional greeting to all guests upon arrival.
Check-in and check-out: Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail.
Reservations management: Handle room reservations, cancellations, and modifications with precision.
Guest inquiries: Respond to guest inquiries and requests promptly, offering assistance and information about hotel services and local attractions.
Issue resolution: Address and resolve guest complaints and issues courteously and efficiently.
Payment processing: Process payments and maintain accurate records of transactions.
Communication: Maintain clear and effective communication with other hotel departments to ensure seamless guest experiences.
Record keeping: Update and maintain guest information and room availability in the hotel management system.
Safety and security: Ensure the safety and security of guests by adhering to hotel policies and procedures.
The hotel operates 24/7, requiring department schedules to adapt to varying business demands. Employees may need to work shifts outside their preferred or usual hours.
Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.