FRONT DESK AGENT

Donohoe Hospitality Services•Washington, DC

27d•Onsite

About The Position

As a part of our front desk team, you are the heart of our hotel, where most guest interactions occur. Your role is vital in shaping our guests' overall experience. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from the moment they arrive. Your role is pivotal in creating a positive impression and providing exceptional customer service. You will handle guest check-ins and check-outs, manage reservations, and address any inquiries or concerns with professionalism and courtesy.

Requirements

Strong communication and interpersonal skills.
Ability to stand for extended periods.
Ability to work in a fast-paced environment.
Maintain control and exhibit good judgment in difficult situations

Responsibilities

Efficiently check guests in and out in accordance with hotel and brand standards.
Inform guests about hotel facilities, policies, and procedures. Provide local tourist information.
Operate the hotel phone system, transfer calls, and accurately take messages.
Manage guestroom reservations, including taking, modifying, and canceling bookings.
Address guest inquiries, requests, and complaints, coordinating with other departments as needed.
Handle cashier tasks and post charges to guest accounts.
Notify housekeeping and maintenance of any reported issues with guestrooms or hotel grounds.
Follow in-house procedures to ensure the security of guests and employees, and be familiar with emergency procedures.
Maintain the cleanliness and organization of the Front Office area.
The hotel operates 24/7. Employees may need to work shifts outside their preferred or usual hours to meet business demands.
Adhere to all work rules, procedures, and policies established by the hotel, including those in the employee handbook.