Front Desk Experience Curator
About The Position
AC Hotel Sunnyvale Moffett Park is seeking passionate hospitality professionals to join their team as Front Desk Agents. As a key player in delivering a welcoming, memorable, and seamless guest experience, the Front Desk Agent will be the first and last impression for guests. The hotel, located in the heart of Silicon Valley, offers a sleek, modern workspace with 350 rooms, distinct culinary venues, and artfully curated social spaces. The property blends minimalist elegance with intuitive service, aiming to elevate the guest journey at every turn. This role is with Coury Hospitality, a company committed to collaborative excellence and redefining hospitality through intentional service.
Requirements
- Love creating human connections and personalized experiences
- Thrive in a fast-paced, luxury hospitality environment
- Communicate clearly and confidently—both in person and over the phone
- Bring positive energy and professionalism to every interaction
- Are detail-oriented and tech-savvy (experience with hotel systems is a plus)
- Have customer service experience (hospitality background preferred but not required)
Nice To Haves
- Experience with hotel systems
Responsibilities
- Greet guests with genuine warmth and professionalism
- Facilitate check-ins and check-outs with efficiency and poise
- Act as a knowledgeable concierge—sharing hotel features, local insights, and personal recommendations
- Resolve guest needs with empathy and creative problem-solving
- Collaborate with Valet, Housekeeping, Sales, and other departments to ensure a flawless stay
- Handle payment and room assignments with accuracy and discretion
- Represent the AC brand with pride and service excellence
Benefits
- Design-forward hotel inspired by European hospitality
- Opportunity to curate elevated experiences that delight guests
- Part of a collaborative team that values dedication, craft, and growth
- Access to a modern property near leading tech campuses and cultural attractions
- Growth opportunities with Coury Hospitality
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
