Front Desk Experience Curator
About The Position
Coury Hospitality has an amazing opportunity as a Front Desk Agent at TETRA Hotel, Autograph Collection in Sunnyvale, CA. TETRA Hotel, Autograph Collection, is Silicon Valley’s only AAA Four Diamond Marriott property. Opened in 2022, we bring a refined, design-forward approach to hospitality—offering guests an immersive, serene experience infused with the creative energy of the Valley. Located on a dynamic campus alongside AC Hotel Sunnyvale Moffett Park, we are home to 350 rooms, distinct culinary venues, artfully curated social spaces, and a reputation for elevating the guest journey at every turn. We’re seeking passionate hospitality professionals to join us as Front Desk Agents—key players in delivering a welcoming, memorable, and seamless guest experience.
Requirements
- Love creating human connections and personalized experiences
- Thrive in a fast-paced, luxury hospitality environment
- Communicate clearly and confidently—both in person and over the phone
- Bring positive energy and professionalism to every interaction
- Are detail-oriented and tech-savvy (experience with hotel systems is a plus)
- Have customer service experience (hospitality background preferred but not required)
Responsibilities
- Greet guests with genuine warmth and professionalism
- Facilitate check-ins and check-outs with efficiency and poise
- Act as a knowledgeable concierge—sharing hotel features, local insights, and personal recommendations
- Resolve guest needs with empathy and creative problem-solving
- Collaborate with Valet, Housekeeping, Sales, and other departments to ensure a flawless stay
- Handle payment and room assignments with accuracy and discretion
- Represent the TETRA brand with pride and service excellence
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
