Front Desk Agent

Peregrine Hospitality • Breckenridge, CO

12d • Onsite

About The Position

The Front Desk Agent is responsible for greeting and welcoming guests, managing reservations and payments, and ensuring a positive guest experience. This role requires excellent communication and customer service skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. The agent will also be knowledgeable about hotel services and local attractions, and will participate in upselling and promoting marketing programs.

Requirements

• High School diploma or GED equivalence
• 1 year of Customer Service experience preferred
• Must be able to prioritize and work efficiently with limited supervision.
• Requires effective communication skills, both verbal and written, with the ability to upsell guests into rooms that fit their needs.
• Must possess basic computer skills.
• Strong attention to detail and the ability to handle multiple tasks simultaneously.
• General knowledge of the city where the hotel is located and its attractions.
• Extensive knowledge of the hotel, its services and facilities.
• Ability to handle cash and balance cash drawer required.
• Strong team player, able to partner with management and other employees in a professional manner.

Nice To Haves

• Flexible and long hours sometimes required
• Will be required to work flexible scheduled shifts based on business needs

Responsibilities

• Greet and welcome guests upon arrival, ensuring a warm and friendly first impression.
• Register guests into the computer system, verifying reservation details and processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating professionally with co-workers.

Benefits

• Equal Opportunity Employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED