Front Desk Agent - Spartanburg Marriott

Mainsail Lodging & Development • Spartanburg, SC

3d • Onsite

About The Position

The Front Desk Host is a unique position responsible for Front Desk, Bell Services, and Concierge Services. This role serves as the first impression, providing a unique check-in experience. The host will manage guest rooming using advanced technology to ensure exceptional personalized service, consistent with Mainsail Lodging & Development's standards.

Requirements

• High School diploma or higher
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads

Nice To Haves

• Previous hospitality experience preferred

Responsibilities

• Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues to make each experience unique
• Assist guests to their rooms
• Assist with guest luggage
• Provide room quotes and upsell to guest when possible
• Ability to interact with guests and share hotel knowledge using personalization such as using the guest name
• Responsible to know all functions to showcase the hotel to each guest
• Maintain guest confidentiality
• Share knowledge of featured wine
• Produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond
• Maintain knowledge of hotel and brand rewards
• Provide local information for shopping, dining, nightlife, and recreational destinations
• Receive, store, and deliver luggage and mail
• Run errands for guests
• Make travel arrangements for guests to include sightseeing and other tours
• Assist with coordination between Housekeeping and Front Desk
• Verify charges / collect payment from guests for room stays
• Respond to guest inquiries
• Follow scheduled shifts and follow break and lunch requirements
• Report any suspicious activity or unusual items in room
• Report any irregular behavior from guests in public areas and or in room
• Ability to take initiative and handle assignments with limited supervision
• Follow all hotel policies and procedures as outlined in the team member handbook
• Maintain cleanliness and order of work area
• Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS.

Benefits

• Medical
• Dental & Vision
• HSA & Flexible Spending Account
• Basic Life & Disability Plan
• 401(k) Retirement Plan
• Paid Time Off & Volunteer Time Off
• Holiday Pay & Bereavement Leave
• Growth & Development Opportunities
• Tuition Reimbursement
• Employee Assistance Program
• Travel Discounts for hotel team members through Marriott Explore Program
• FREE meal (full-service hotel team members only)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED