Front Desk Agent
About The Position
Join the Huntington Hospitality Team! Your Career Starts Here — Let's Redefine Hospitality Together! At Huntington, we're not just managing and developing world-class Marriott and Hilton branded hotels—we're shaping the future of hospitality. If you're passionate about guest experiences and eager to grow in a dynamic, fast-paced environment, your next adventure starts here. Why Huntington? Career Growth: Learn from industry leaders and gain hands-on experience. Innovative Culture: Thrive in a team that values creativity, performance, and fresh ideas. Vibrant Team: Work alongside passionate professionals committed to excellence.
Requirements
- High School diploma or equivalent required.
- Customer service experience with a talent for making people feel welcome.
- Strong communication skills: read, write, and speak clearly and confidently.
- Flexible schedule: available for varied shifts as business demands.
- Hospitality mindset: anticipate guest needs and deliver personalized service.
- Professionalism: maintain a polished appearance and demeanor.
- Attention to detail: actively listen and focus on guest interactions.
Nice To Haves
- Previous hotel front desk experience is a plus but not required.
Responsibilities
- Be the friendly face of our hotel, greeting guests with warmth and professionalism.
- Efficiently manage room assignments and key distribution.
- Stay informed about hotel events, ensuring smooth guest experiences.
- Handle check-ins and check-outs seamlessly, creating memorable first and last impressions.
- Process payments and prepare accurate guest invoices.
- Keep the front desk organized, clean, and safe.
- Serve as the go-to expert for hotel amenities and local hotspots.
- Recommend top dining, entertainment, and shopping options nearby.
- Manage guest communications, including mail and messages, with discretion.
- Coordinate transportation arrangements like a pro.
- Respond calmly and effectively during emergencies.
- Answer calls promptly with a friendly, professional demeanor.
- Assist guests with in-room features for maximum comfort.
- Log and follow up on guest feedback to ensure satisfaction.
- Communicate guest needs to the right departments quickly and clearly.
- Resolve billing issues with attention to detail and accuracy.
- Handle transactions securely and with integrity.
- Master property management systems and tech tools to streamline operations.
- Promote current rates, offers, and hotel packages with enthusiasm.
- Conduct engaging tours of guest rooms and meeting spaces for prospective guests.
- Jump in wherever needed with a positive, can-do attitude.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
