Front Desk Agent

Talent Acquisition at Blue Water•Lebanon, ME

5d•Onsite

About The Position

The Front Desk Agent is the shining light that sets our guests’ experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in processes, providing a friendly demeanor and helpful attitude throughout. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role!

Requirements

High School Diploma or pursuit of a high school diploma, GED Equivalent
1-3 years of the front desk, reservations, or customer service-oriented role
Must work well under pressure and in high-stress situations
Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines, as well as credit card or cash machines
Excellent communication skills
Must be enthusiastic, upbeat, and energetic
Strong attention to detail
Ability to work a diverse schedule, including weekends, holidays, and evening hours.

Nice To Haves

The hospitality environment is fast-paced, and at times, you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete them with the same level of enthusiasm and dedication as your normal job duties.

Responsibilities

Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out of their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns.
Use the Blue Water Way to deliver impactful guest interactions, from phone handling to face-to-face interactions.
Support the concierge department by providing helpful guest relations, including directing guests, answering questions, and assisting with planning to support their stay at the property.
Follow the daily procedure for opening and closing the guest service center, including ensuring a clean, orderly environment.
Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest's signature, writing information on the daily room charge ledger, handing the ledger to the Front Desk, and dropping cash at the close of shift.
Ensure the property is clean and orderly, and guests are always ready.
Performs other duties as assigned
Provides regular and reliable attendance