Front Desk Agent

Zota Beach Resort•Longboat Key, FL

4d•Onsite

About The Position

We are looking for highly organized candidates with excellent people skills for the position of Front Desk. The Front Desk Agent serves as the first point of contact for guest at the Ocean Front Resort, delivering exceptional customer service and creating a welcoming, memorable experience. This role is responsible for managing guest check-ins, and check-outs, answering inquiries, and addressing guest needs promptly and professionally. The Ideal candidate thrives in a fast-paced hospitality environment, demonstrates strong communication and problem-solving skills and maintains a positive, friendly demeanor at all times. The Front Desk Agent also coordinates with housekeeping, maintenance and management teams to ensure a seamless guest experience while upholding the resorts high-service standards.

Requirements

High school diploma or GED
Previous customer service experience
Exceptional interpersonal skills
Excellent written and verbal communication
Time management and organizational skills
Conflict resolution experience
Patience and good listening skills

Responsibilities

Greeting guests upon arrival and making them feel welcome
Recognizing repeat, VIP status and/or loyalty
Administering check-ins and check-outs
Providing front desk services to guests
Assigning rooms and taking care of administrative duties
Delivering mail and messages
Processing guest payments
Coordinating with bell service and staff management
Being a source of information to guests on various matters such as transport and restaurant advice
Accommodating general and unique requests
Diffusing conflict or tense situations with guests, handling guest opportunities