Front Desk Agent

Wentworth By the Sea • New Castle, NH

4d • Onsite

About The Position

Wentworth by the Sea is currently accepting applications for Front Desk Agent. As part of the first 10 minutes of a guest’s experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it were their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.

Requirements

• High school diploma or GED
• Previous customer service experience
• Exceptional interpersonal skills
• Excellent written and verbal communication
• Time management and organizational skills
• Conflict resolution experience
• Patience and good listening skills

Responsibilities

• Greeting guests
• Recognizing guests who are VIPs or returning
• Administering check-ins and check-outs
• Assigning rooms and taking care of administrative duties
• Delivering mail and messages
• Processing payments
• Coordinating with bell staff as well as management
• Providing information to guests
• Accommodating requests
• Diffusing tense situations

Benefits

• 401(k)
• health insurance
• dental insurance
• vision insurance
• life insurance
• hospital indemnity
• accident insurance
• short term disability
• paid time off
• holiday pay
• employee assistance program
• hotel room discounts
• shift meal

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED