Front Desk Agent

High Hampton•Cashiers, NC

64d•$17 - $20•Onsite

About The Position

We are seeking friendly, welcoming attendants to join our legendary Lodging team. This important, first-impression position earns competitive pay, exciting benefits, and rewarding travel and dining perks. Ideal candidates will be well-spoken, polite problem solvers who demonstrate a passion for pleasing others and an interest in building a meaningful career with a hospitality leader. Pay Range: $17.00–$20.00 per hour. Starting compensation will be determined based on experience, skills, and other job-related factors. This is a seasonal position from May through November, with the potential for continued, year-round employment based on performance and business needs. The Front Desk Agent is responsible for daily operations and overseeing all front desk functions. Responsibilities also include effectively handling guest questions, problems, concerns, and needs related to lodging or food and beverage, as well as the property.

Requirements

High School diploma or equivalent
2-3 years of Hospitality or Customer Service experience
Basic understanding of MS Office Programs
Must be capable of learning new computer software programs quickly
Must have excellent written & verbal communication skills
Must be able to interact and communicate effectively with guests, managers, and team members
Basic knowledge and understanding of math and general accounting
Must be able to make decisions under pressure
Must be able to manage diverse tasks simultaneously
Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

Nice To Haves

Experience with OPERA is preferred

Responsibilities

Answer and respond to guests' requests and individual needs promptly
Resolve billing questions or concerns
Check hotel availability & assist with making reservations
Responsible for attending daily line-ups to confirm all guest information is accurate, which will ensure a smooth operation
Responsible for checking guests in and out, including greeting, giving proper welcome packets, and room assignment
All front desk duties, including answering phones and assisting guests with requests
Maintain inventory such as movies, medical supplies, and backstock of miscellaneous items such as batteries and personal hygiene items
Review group resumes when necessary to ensure all group needs are met and assist Sales with groups by preparing BEO’s, group rooms, group arrivals, and group key packets
Review daily reports and follow through with the Front Desk Team to ensure that all information is correct in the system
Review each guest profile and reservation before arrival to ensure it is complete
Ensure all guests are charged correctly for items purchased
Understand the point of sale operations for the gift shop and incidental charges
Must comply with all company policies and procedures.
Must be able to work well with other Team Members, Managers, and interact with our guests.
Regular and consistent attendance is required to perform the essential functions of this position.
Must have the flexibility to work nights and weekends.