Front Desk Agent
About The Position
The Front Desk Agent is responsible for greeting guests, checking them into and out of the hotel, responding to guest inquiries, fulfilling guest needs, and resolving guest problems. This role requires regular and reliable attendance, proficiency in operating standard office equipment, and knowledge of Microsoft Word, Excel, POS, and Payroll systems. The agent must also maintain a clean and orderly front desk area, possess thorough knowledge of the property and local attractions, and complete necessary paperwork and clerical duties. Attendance at mandatory staff and safety meetings is required, and employees may be asked to perform special assignments.
Requirements
- Ability to perform each essential duty satisfactorily.
- Must be able to work holidays, weekends and evenings.
- Basic typing skills.
- Ability to operate standard office equipment including: copier, fax, telephone, calculator, etc.
- Proficient on Microsoft Word, Excel, POS and Payroll systems.
- Ability to calculate figures and amounts.
- Ability to coordinate multiple tasks simultaneously.
- Ability to work in stressful situations.
- Ability to work in a constant state of alertness and in a safe manner.
- Ability to stand, sit and walk for long periods of time or an entire shift.
- Ability to perform repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands.
- Ability to talk or hear; taste or smell.
- Must occasionally lift and/or move, carry, push and pull up to 30lbs.
Nice To Haves
- Bilingual skill is a plus
Responsibilities
- Greets guests and checks them into the hotel following established procedures.
- Assures all necessary information is received and entered into the computer.
- Obtains credit card imprint for incidental expenses.
- Informs guests of pertinent hotel policies and issues room keys.
- Directs guests to rooms and other areas.
- Responds to guest questions in person or over the phone in a courteous and professional manner.
- Provides information including directions, shopping, dining, entertainment, hotel services, and safety.
- Fulfills guests' needs, ensuring their stay is as pleasurable as possible.
- Assists with dining, entertainment, or transportation reservations as needed.
- Resolves guest problems/complaints, utilizing own best judgment or referring to management.
- Answers hotel internal and external phone calls and provides information as needed.
- Takes messages for hotel guests and assures receipt.
- Makes and confirms reservations for future hotel guests following established procedures.
- Checks guests out of the hotel following established procedures.
- Computes bills, collects payment, and provides guest with necessary paperwork.
- Maintains front desk area in a clean and orderly fashion.
- Demonstrates thorough knowledge of the property as well as the area's attractions.
- Completes all necessary paperwork; maintains files and records.
- Coordinates special room deliveries with the bellman.
- Performs clerical duties as required including filing, photocopying, faxing, and mailing.
- Attends mandatory staff and safety meetings.
- May be asked to perform work on special assignments in addition to normal job duties.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
