Front Desk Agents (Winter)

Panorama Mountain Resort•Panorama, BC

2d•Onsite

About The Position

You are the initial welcome party for all our lodging guests, providing one of the first impressions of Panorama for all our guests. A friendly, efficient, and outgoing personality is critical for this position.

Requirements

Previous Front Desk experience an asset.
Post high school education preferred.
Experience with SMS Lodging systems preferred.
Able to maintain composure when dealing with irate guests/employees.
Fluent in English.
Knowledge of resort, area, and services.
Must be able to lift 50 lbs.
Must be able to work evenings and weekends.

Responsibilities

Register guests, maintain accurate guest bills, and create reservations as needed.
Assist with guest questions and problems.
Answer hotel switchboard in a professional and friendly manner
Maintain key security and coordination of dispersed keys.
Promote resort principles and guest service philosophies.
Sell accommodations, services, and resort amenities.
Reconcile cash, receipts, and $500 float.
Follow all emergency procedures.
Maintain a clean and healthy work environment and lobby area.
Other duties as required.