Front Desk Agent (Part-Time)

AccorHotel • Long Beach, CA

3d • Onsite

About The Position

Fairmont Breakers is seeking a Part-Time Front Desk Agent to provide exceptional service to guests. This role involves greeting guests, managing reservations, processing payments, and ensuring a seamless and luxurious experience. The ideal candidate will be professional, friendly, and capable of handling multiple tasks in a fast-paced environment.

Requirements

• Minimum of 1 year experience in hospitality required
• High school diploma or equivalent required
• Proficient in the English language (verbal & written)
• Must be able to handle a multitude of tasks in an intense, ever-changing environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Computer literate in Microsoft Office required
• Ability to work with various software
• Must possess a professional presentation
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team and also with minimal supervision
• Must be available to work overnight shifts and be available to cover variety of shifts, including mornings, evenings, weekends, overtime shifts, and holidays.
• Must have the ability to handle cash effectively and accurately

Nice To Haves

• Previous luxury hospitality experience an asset
• Previous Opera Cloud experience an asset
• Hospitality Diploma is an asset
• second language is an asset

Responsibilities

• Consistently offer professional, friendly and engaging service
• Assist guests regarding hotel facilities in an informative and helpful way
• Greet guests upon arrival with a warm and sincere welcome and register guests into the computer, verifying complete reservation details and credit information, while meeting all required LQA/Forbes standards.
• Maintaining proper record keeping for guest accounts and settle the accounts upon departure while ensuring all service standards are followed
• Conduct self-audits on luxury standards, and participate in the review of audits conducted by the team.
• Take initiative to add a personalized experience
• Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms.
• Issue keys and post miscellaneous charges as requested.
• Accept payment for guests’ accounts both at the time of registration and at checkout.
• Maintain a house bank and make a deposit and accurate report of receipts daily.
• Follow accurately all cash handling procedures
• Ensure all guest folios are accurately billed prior to departure.
• Respond to guest text messaging platform
• Handle guest concerns over phone or in person, and offer resolution promptly.
• Manage guest correspondence via email prior to arrival, during their stay, and after departure.
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Communicate with housekeeping, maintenance, and guest services to fulfill guest requests
• Promote the loyalty program and enroll members upon arrival.
• Follow daily checklist for all front office tasks
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Maintain knowledge of current hotel events, activities and promotions.
• Work closely with the concierge team to offer information to guests about dining and activities in the area.
• Handle mail, packages, and facsimiles in the absence of the concierge.
• Create reservations for guests who are at the desk or who call in after hours
• Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check-in and check-out.
• Assist the bell desk in storing any luggage when needed.
• Work closely with valet team to expedite the service.
• Assist co-workers with payments or petty cash as required.
• Follow department policies, procedures and service standards
• Follow all safety policies
• Maintain regular and predictable attendance
• Due to the fluctuation in business levels in the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
• In addition, attendance is required at all scheduled training sessions and meetings.
• Other duties as assigned

Benefits

• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• Learning programs through our Academies to promote growth and development
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED