Front Desk Agent

Embassy Suites by Hilton - Berkeley Heights•Berkeley Heights, NJ

12d•$19 - $20•Onsite

About The Position

Embassy Suites by Hilton -Berkeley Heights, located in New Jersey, is seeking dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a modern, all-suite hotel that offers exceptional service and amenities to our guests. With positions available in front desk, housekeeping, food and beverage, event planning, and more, there are ample opportunities for career growth and advancement. Our hotel features spacious suites, upscale facilities, and a warm and welcoming environment, creating an exciting work environment. As a member of the Embassy Suites Berkeley Heights team, you'll have the chance to provide outstanding service to our guests, work in a supportive team, and be a part of the renowned Hilton brand. Join us in delivering memorable hospitality experiences and become a valued member of our team at Embassy Suites Berkeley Heights! Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our dynamic hospitality team as a Front Desk Agent and be the welcoming face of our beautiful, four diamond hotel. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive. Whether you're new to the industry or have previous experience in hospitality, this is an excellent opportunity to advance your career!

Requirements

Previous cash handling experience required
High School diploma or equivalent
Availability to work flexible schedules, including evenings, weekends, and holidays

Nice To Haves

Previous experience in a customer service role, preferably in a hotel or hospitality environment (a plus)
Proficiency in computer systems and knowledge of hotel property management software a plus

Responsibilities

Provide exceptional customer service, creating a positive first impression for guests
Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy developing valuable problem-solving skills
Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
Collaborate with other departments to ensure seamless guest experiences
Maintain a clean and organized front desk area
Handle cash and credit card transactions accurately
Demonstrate a strong attention to detail and a proactive approach to guest satisfaction