Front Desk Agent

Horseshoe Bay Resort • Tulsa, OK

35d

About The Position

As a Front Desk Agent, AKA Guest Services Agent, you would be responsible for
greeting and registering guests and checking guests out of the hotel in the
hotel's continuing effort to deliver outstanding guest service and financial
profitability. Specifically, you would be responsible for performing the
following tasks to the highest standards:

Availability to work both 1st and 2nd shifts, weekends, and holidays is
required.

Responsibilities

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guest

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed