Front Desk Agent

Donohoe Hospitality Services

30d • $17 • Onsite

About The Position

The Hotel at Arundel Preserve is the premier independent hotel in the
BWI\Hanover market close to Columbia, Baltimore, Annapolis and Washington DC. As
an upscale property with two unique full-service restaurants, an extensive
fitness center, and indoor pool along with 12,000 sq. ft. of meeting space, it
is perfect for both business travelers, leisure guests and groups. We also host
high-end weddings and corporate events, and focus on delivering highly
personalized service to all of our guests.

Are you passionate about serving others? If so, we invite you to become a part
of our front desk team, the heart of our hotel, where most guest interactions
occur. Your role is vital in shaping our guests' overall experience. As a Front
Desk Agent, you will be the first point of contact for our guests, ensuring a
warm and welcoming experience from the moment they arrive. Your role is pivotal
in creating a positive impression and providing exceptional customer service.
You will handle guest check-ins and check-outs, manage reservations, and address
any inquiries or concerns with professionalism and courtesy.

Requirements

• 2 years in a front desk position required.
• Thrive in a fast-paced, guest-focused environment while managing multiple priorities efficiently
• Strong interpersonal and communication skills with a focus on customer satisfaction.
• Maintain professionalism, composure, and sound judgment in high-pressure or challenging situations
• High level of accuracy and attention to detail in all tasks.
• Proficiency in using hotel management software and basic computer skills
• Ability to remain standing for extended periods and occasionally lift, carry, push, or pull up to 25–35 pounds
• Willingness to work various shifts, including weekends and holidays.
• Strong communication and interpersonal skills, with the ability to engage guests and team members effectively

Responsibilities

• Greet and welcome guests: Provide a friendly and professional greeting to all guests upon arrival.
• Check-in and check-out: Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail.
• Reservations management: Handle room reservations, cancellations, and modifications with precision.
• Guest inquiries: Respond to guest inquiries and requests promptly, offering assistance and information about hotel services and local attractions.
• Issue resolution: Address and resolve guest complaints and issues courteously and efficiently.
• Payment processing: Process payments and maintain accurate records of transactions.
• Communication: Maintain clear and effective communication with other hotel departments to ensure seamless guest experiences.
• Record keeping: Update and maintain guest information and room availability in the hotel management system.
• Safety and security: Ensure the safety and security of guests by adhering to hotel policies and procedures.

Benefits

• health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts
• daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed