Front Desk Agent - DoubleTree By Hilton Hotel Seattle Airport
About The Position
The DoubleTree by Hilton Hotel Seattle Airport is currently seeking a dynamic Front Desk Agent to join our team. As a Front Desk Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Requirements
- Full scheduling flexibility with open availability, including AM, PM, overnight shifts, weekends, and holidays.
- A minimum of 1-year of previous customer service experience working in a customer/guest service role is desired.
Nice To Haves
- Experience with the OnQ is a plus.
Responsibilities
- Ensuring a seamless check-in and check-out process
- Delivering memorable experiences that make the stay for every guest
- Spreading the light and warmth of hospitality
Benefits
- Medical Insurance Coverage – for you and your family
- Vision, Dental, Life and Disability Insurance
- Mental Health Resources
- Sick Pay – Paid Time Off, 1 hour accrued for every 40 hours worked
- Vacation – Paid Time Off, up to 40 hours awarded after first year of employment
- Go Hilton travel discount program: 110 nights of discounted travel per calendar year
- 401(k) plan
- Pension plan – Hilton to put $1.35 per hour you work
- Employee Stock Purchasing Program
- Access to your pay when you need it through DailyPay
- Complimentary Duty Meals served in our Team Member Restaurant
- Employee Assistant Program
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Front Office Upselling Incentive Program – Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated as time of guest check-out. Upsell revenue includes room type upgrades, early check-in fee, late check out fees and late cancellation fees. Commission is calculated as follows: $1-$499 earns 5% commission, $500-$999 earns 10% commission, $1,000 or more earns 15% commission
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
