Front Desk Agent
Courtyard by Marriott Delray Beach•Delray Beach, FL
•Onsite
About The Position
A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures.
Requirements
- Able to work weekends
- Report to work on time and in proper uniform, including name tag.
- Personal appearance must comply with hotel standard.
- Knowledge and/or ability to operate a computer and reservation system.
- Ability to stand/walk for up to 8 hours.
- Occasional lifting, pushing and pulling
Nice To Haves
- Customer Service or Hospitality experience a plus.
Responsibilities
- Assist guests with check in and check out processes through proper handling of guest accounts.
- Handle all guest requests and or issues while satisfying their needs within acceptable guidelines.
- Inform guests of hotel services, features, and room amenities.
- Welcome the guest by name whenever possible.
- Follow the hotel’s rate structures, discounts and sell/upsell strategies.
- Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.
- Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats.
- Cancel room reservations according to policy.
- Work with other departments and facilitate professional communication.
- Report any items in need of repair.
- Follow all safety procedures while working.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
