Front Desk Agent

AccorHotel•San Francisco, CA

4h•Onsite

About The Position

Join Accor, a pioneer in responsible hospitality with over 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Accor fosters a caring environment where employees, known as Heartists®, can grow, fulfill themselves, and pursue career opportunities globally. The company offers exclusive benefits and strong recognition for daily commitment, aiming to create lasting, memorable, and impactful experiences for customers, colleagues, and the planet. This Front Desk Agent position reports to the Director of Rooms and involves consistently offering professional, friendly, and engaging service to guests.

Requirements

Proficient in the English language (verbal & written)
Must be able to handle a multitude of tasks in an intense, ever-changing environment
Ability to focus attention on guest needs, remaining calm and courteous at all times
Must be able to type 25 words per minute
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Must be flexible in terms of working hours
Must have the ability to handle cash effectively and accurately
Must have proof of eligibility to work in the United States

Nice To Haves

Second language is an asset
Previous customer related experience an asset
Previous PMS experience an asset
Computer literate in Microsoft Window applications an asset
Hospitality Diploma is an asset

Responsibilities

Consistently offer professional, friendly and engaging service
Greet, check in and settle guest accounts while ensuring all service standards are followed
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned