FRONT DESK AGENT - ROOMS

Twenty Four Seven Hotels • Calabasas, CA

8d • $19 - $20 • Onsite

About The Position

The Front Desk Agent serves as the first and last impression of the hotel. This role is responsible for creating memorable guest experiences by delivering warm, personalized service while efficiently handling all front office operations. The ideal candidate is professional, detail-oriented, solution-driven, and thrives in a fast-paced luxury hospitality environment. Our Front Desk Agents are expected to take ownership of the guest experience from arrival through departure while supporting hotel operations and collaborating with all departments to ensure exceptional service.

Requirements

• High School Diploma or GED.
• Previous customer service experience required.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Ability to multitask under pressure.
• Professional appearance and demeanor.
• Flexible schedule including weekends, evenings, and holidays.

Nice To Haves

• Hotel front desk experience preferred.
• Experience with hotel PMS systems preferred.
• Luxury or upscale hospitality experience.
• Knowledge of Choice Advantage or similar PMS.
• Bilingual (English/Spanish) preferred.
• Experience handling guest recovery.
• Strong problem-solving abilities.
• Ability to work independently with minimal supervision.

Responsibilities

• Welcome every guest with genuine warmth and professionalism.
• Complete check-in and check-out procedures efficiently and accurately.
• Anticipate guest needs and personalize each interaction whenever possible.
• Resolve guest concerns professionally and independently whenever possible.
• Escalate complex guest issues to management when appropriate.
• Maintain a positive, calm, and professional demeanor during busy periods.
• Build guest loyalty through exceptional hospitality and personalized service.
• Promote Choice Privileges enrollment and hotel amenities.
• Operate the Property Management System accurately.
• Verify reservations, room assignments, payment methods, and guest information.
• Process cashless transactions according to hotel procedures.
• Balance shift paperwork and complete all required reports.
• Maintain an organized, clean, and professional front desk.
• Handle room moves, extensions, upgrades, and special requests.
• Coordinate with Housekeeping regarding room status and priorities.
• Coordinate with Engineering for maintenance concerns.
• Communicate effectively during shift transitions.
• Listen actively to guest concerns.
• Take ownership of problems until resolution.
• Follow the hotel's service recovery standards.
• Document incidents accurately when necessary.
• Communicate guest concerns to leadership.
• Work collaboratively with all hotel departments.
• Attend required meetings and daily shift briefings.
• Maintain professional communication with guests and coworkers.
• Support teammates during busy periods.
• Cross-train in other operational areas as assigned.
• Promote available room upgrades.
• Recommend hotel amenities and food & beverage offerings.
• Assist in driving ancillary revenue opportunities.
• Support hotel initiatives designed to increase guest satisfaction and revenue.
• Follow all hotel policies and procedures.
• Protect guest privacy and confidential information.
• Adhere to cash handling and payment security procedures.
• Maintain compliance with ADA, OSHA, and company standards.
• Report safety hazards immediately.
• Follow emergency procedures when necessary.
• Complete guest arrivals and departures.
• Answer multi-line telephone system.
• Respond promptly to guest requests.
• Process room assignments.
• Verify billing accuracy.
• Monitor lobby appearance.
• Complete shift checklists.
• Communicate room status updates.
• Process guest payments.
• Assist with concierge-style recommendations.

Benefits

• Competitive Compensation
• Medical, Dental, and Vision insurance
• Ancillary Benefits to support your well-being
• 401(k) with company contribution
• Paid Time Off (PTO) (based on FT or PT status)
• Paid Sick Leave to take care of yourself when needed (based on FT or PT status)
• On-the-job training and mentorship
• Clear pathways for advancement within the company
• Associate Referral Program
• Hotel Discounts
• Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED