Front Desk Agent Part-Time
Courtyard by Marriot•Charlotte, NC
•Onsite
About The Position
The newly renovated Courtyard in the heart of Ballantyne is looking for a front desk agent that wants to make an impact on our guests and community! The ideal candidate has excellent people skills, a strong work ethic, and a passion for hospitality. If that's you - apply today!
Requirements
- High school diploma or GED
- At least 18 years of age
- Basic computer skills, willingness to learn
- Must be able to read, communicate effectively and have superb interpersonal skills
- Must be able to work well under pressure while retaining tact and composure when resolving guest complaints
- Must be able to work well independently and with others
- Flexible schedule, able to work evenings, weekends & holidays
Nice To Haves
- Work experience in Front desk position or the hospitality industry
- Previous Marriott experience/Fosse experience
Responsibilities
- Maintain a professional demeanor that is warm, friendly, helpful, hospitable, and knowledgeable
- Welcome & engage the guests, create personalized stay experiences
- Promote the hotel amenities and services to guests using personal knowledge and effective selling techniques
- Monitor daily room inventory and availability to optimize occupancy and rate
- Guest registration at check-in & check-out
- Provide excellent guest service by being proactive, responsive, and caring to drive guest satisfaction
- Help guests discover Charlotte by providing shopping, dining, entertainment, and travel directions
- Multitask with guest interactions, phone calls, email, chat portals, vendor interactions
- Apply creative thinking, problem resolution, and service recovery as needed
- Provide constant and consistent communication with other departments and supervisors/managers in order to ensure guest satisfaction
- Perform financial transactions and reporting - Handle cash, credit cards, make adjustments, reconcile billing
- Follow key control policy
- Serve guest "We proudly Brew" Starbucks beverages
- Support the Bistro during peak hours
- Maintain clean and inviting lobby & the market
- Attend daily smart start meetings and monthly team meetings
- Drive shuttle within business park as needed
- Execute all duties in compliance with brand standard
- Follow safety and emergency procedures
- Perform other duties as assigned to support guest satisfaction
Benefits
- 401k after 90 days, fully vested, company match to 3%
- Medical (3 Plan choices)
- Dental (2 Plan choices)
- Vision
- Employee Assistance Program (EAP)
- Northwood Hospitality Discounts
- Marriott Discounts worldwide
- Awesome PTO policy
- and more
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
