Front Desk Agent
About The Position
The Front Desk Agent serves the guests at Lanier Islands Legacy Lodge in a professional manner, maintains guests records in an orderly manner, and works with others in anticipating and servicing guests' needs. This role involves performing essential duties satisfactorily, including greeting and checking in guests, assisting with guest needs, maintaining room status, assisting with reservations, and acting as an ambassador for Lanier Islands by helping guests with other island activities. The agent will also communicate with superiors and co-workers regarding guest rooms, requests, and maintenance issues, utilizing a daily log book for coordination.
Requirements
- High school diploma or GED
- Ability to comprehend and communicate either verbal in English and non-verbal methods.
- Ability to read and comprehend simple instructions, short correspondence, and memos in English and respond in writing
- Ability to read and interpret general business document or governmental regulations.
- Ability to effectively present information and respond to questions from groups of managers and associates.
- Ability to add, subtracts, multiply, and divides in all units of measure using whole numbers and decimals.
- Ability to apply common sense understanding to carry out instructions
- Ability to solve practical problems and deal with a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to deal with standardized situations with only occasional or no variables.
- Driver’s license and satisfactory Motor Vehicle Report (MVR) (required if position requires the use of a motor vehicle or golf cart).
Nice To Haves
- Prior experience working in hotels/resorts
Responsibilities
- Greet and check in all guests.
- Assist in all guest needs and requirements, anticipating them when possible.
- Maintain correct room status at all times, keeping Housekeeping informed of all changes.
- Assist guest in making future reservations.
- Maintain knowledge of all current policy and procedures.
- Assist with arrival/departure.
- Be an ambassador for Lanier Islands by assisting guest with other island activities.
- Communicates with superiors and co-workers about the status of guest rooms, guest requests, and maintenance issues.
- Utilizes the daily log book to coordinate information for all day shifts.
- Perform other duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
