Front Desk Agent
Del Toro Insurance•Miami, FL
•Onsite
About The Position
Del Toro Insurance is seeking a professional, welcoming, and organized Front Desk Agent to serve as the first point of contact for clients, visitors, and team members. This role is essential in creating a positive customer experience while supporting daily office operations. The ideal candidate is friendly, detail-oriented, and committed to providing excellent service in a busy office setting.
Requirements
- High school diploma or equivalent
- Previous experience in a front desk, receptionist, customer service, or administrative support role
- Strong verbal and written communication skills
- Professional phone etiquette and interpersonal skills
- Ability to multitask and stay organized in a client-facing environment
- Basic computer proficiency, including email, data entry, and Microsoft Office or similar tools
- Strong attention to detail and accuracy
- Ability to maintain confidentiality and handle sensitive information with care
- Reliable, punctual, and professional in appearance and conduct
Nice To Haves
- Experience working in an insurance agency or financial services environment
- Bilingual skills, especially English and Spanish
- Familiarity with appointment scheduling systems or office management software
- Experience handling client records or policy-related documentation
Responsibilities
- Greet clients and visitors in a courteous, professional, and helpful manner
- Answer and direct incoming phone calls to the appropriate team members
- Assist clients with general questions and basic information about services
- Schedule appointments and help manage the front office calendar
- Maintain a clean, organized, and professional reception area
- Receive, sort, and distribute mail, deliveries, and office correspondence
- Support administrative tasks such as data entry, filing, scanning, and document preparation
- Help ensure client records and office documents are handled accurately and confidentially
- Coordinate with internal staff to support smooth day-to-day office operations
- Address client concerns promptly and escalate issues when needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
