Front Desk Agent
About The Position
Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures. Display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees. Be familiar with all areas of hotel such as room types and amenities offered to the guests. Quote and be familiar with room and rate availability for current and future dates. Accept reservations, changes and cancellations in the absence of reservations staff. Select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested. Check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts. Handle guest problems or complaints Works closely with the Concierge to follow up on guest requests. Reconciles all transactions at the close of the shift and cash out, while maintaining a balanced bank at all times. Handles safety deposit box requests; including distributing, giving access to and closing procedures. Assists when required with the tasks performed by the pbx operator and reservations agent. Handles hotel emergency procedures and situations with maturity and professionalism Performs tasks and projects as delegated by the Front Office Assistant Manager, Director of Front Office Manager or Resort Manager.
Requirements
- Must be able to speak, read, and write English
- Extensive knowledge of the hotel, its services, and facilities
- Basic computer skills
- Basic math skills
- Strong communication skills
- Detailed and highly organized
- Flexible availability
- Good computer and communication skills
- Multi-task oriented
Nice To Haves
- Previous luxury experience preferred
- Degree in hospitality preferred
- One year similar experience in a luxury property preferred
- Multi-language preferred
Responsibilities
- Welcome and register hotel guests
- Fulfill guest requests
- Follow special handling instructions
- Adhere to established credit policies and procedures
- Display a friendly, courteous, and professional manner
- Be familiar with all areas of the hotel, room types, and amenities
- Quote and be familiar with room and rate availability
- Accept reservations, changes, and cancellations
- Select and block rooms for arriving guests
- Pre-register individuals or groups
- Assist in escorting VIPs and return guests to their rooms
- Check guests out of the hotel
- Make change, cash checks, exchange foreign currency, and post charges to guest accounts
- Handle guest problems or complaints
- Work closely with the Concierge to follow up on guest requests
- Reconcile all transactions at the close of the shift and cash out
- Maintain a balanced bank at all times
- Handle safety deposit box requests
- Assist with tasks performed by the PBX operator and reservations agent
- Handle hotel emergency procedures and situations
- Perform tasks and projects as delegated by management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
