Front Desk Agent

Westgate Resorts•Las Vegas, NV

21h•Onsite

About The Position

Adjacent to the Las Vegas Convention Center and just one block from the world-famous Las Vegas Strip, the legendary Westgate Las Vegas Resort & Casino provides a fun, challenging and rewarding work atmosphere. Help create remarkable guest experiences at our world-class resort, which features a lively casino that is home to the world’s largest Race & Sports Book; incredible restaurants, nightlife, and live entertainment; and the convenience of a Las Vegas Monorail station onsite for easy access to the Las Vegas Strip. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company. The Front Desk Agent will register and check out guests in a friendly and professional manner utilizing computer/calculator while standing at the front desk, and maintain guest accounts to insure current/correctness at all times.

Requirements

Ability to listen effectively, read, write, speak and understand the English language clearly to ascertain and document important information, to follow written and/or verbal instructions, to provide clear direction/guidance and to communicate with other employees, management and guests.
Social skills as demonstrated by the ability to listen and respond to employee, management or guest inquiries/concerns using a positive, clear speaking voice, answering questions and /or offering assistance, giving accurate information regarding plans, policy or procedures within guidelines.
Ability to access and input information using a moderately complex computer system.
Basic mathematical skills necessary to verify/balance reports and perform simple calculations.
Cashiering skills necessary to receive/make change, record/verify charges and secure/balance a money bank.
Ability to organize/prioritize work, meet deadlines, work with multiple interruptions and adapt instructions/directions from one assignment to another.
Ability to maintain attendance in conformance with standards.
Ability to maintain a neat, clean and well-groomed appearance.
Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

Responsibilities

Register guests by input of information into computer and to assign them rooms to use during their stay.
Settle and check out guest accounts by inputting method of payments into computer to show how guests paid and release the room(s).
Post and balance room charges to guest accounts in order to keep these accounts current and correct at all times.
Answer phone calls from guests and provide assistance to the guests who has questions or problems with their room or account.