Front Desk Agent - Home 2 Suites Austin South
About The Position
The Front Desk Agent is responsible for greeting and communicating cordially with guests, promptly and professionally checking them in and out of the hotel. This role also involves assisting in pre-registration and blocking of reservations when necessary, accurately posting all charges, and managing cash handling. The agent will have a complete working knowledge of the Front Office computer or manual system, including all daily transactions and those performed less often. A key part of the role is to accurately manage cash handling, including receiving cash, checks, and credit card information from guests for payment of hotel charges and making change correctly. The agent will also review any reservations with special requests and work to block rooms accordingly, have knowledge of hotel rates and discounts, and understand how to handle them. Additionally, the agent will have working knowledge of reservations and procedures, including taking same-day reservations efficiently (in approximately 2 minutes) and following cancellation and relocation procedures when necessary.
Requirements
- High work ethic and self-initiative
- Enjoys working as and being part of a team that provides great experiences for our Guests!
Responsibilities
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
- Assist in pre-registration and blocking of reservations when necessary.
- Promptly, accurately and efficiently post all charges.
- Maintain complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
- Review any reservations with special requests and work to block rooms accordingly.
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, including how to take same day reservations.
- Take reservations in approximately 2 minutes.
- Know and follow cancellation procedures and relocation procedures when necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
