Front Desk Agent

FORT HALL CASINO•Fort Hall, ID

4d•$12 - $16•Onsite

About The Position

Contributes to the efficient daily operation of Hotel – Front Desk activities by receiving incoming guests, providing guest services, responding to inquiries promoting hotel services, and ensuring maximum room revenues, in accordance with the established policies and procedures of the Shoshone-Bannock Casino Hotel. Maintains professionalism in all interactions with internal and external customers. This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Requirements

High School Diploma or GED.
One (1) year of customer service experience.
A combination of relevant education and related work experience may be considered.
Valid driver’s license is required when driving vehicles for work-related purposes.
Must be able to successfully pass a background screening / investigation according to the established requirements below.
Tribal and Native American preference shall apply to all positions.
Must obtain and maintain Hospitality and Customer Service training certifications.
Must be able to submit supporting documentation of education and training to support qualifications.
Must obtain and maintain a driver's license and qualify for insurance coverage on company vehicles.
Pre-employment drug screen.
Personal reference check and employment verification.
Federal, state, and/or tribal criminal history and sanction checks including fingerprint verification.

Responsibilities

Welcomes, greets, and assists arriving and departing guests.
Receives guests and processes reservations.
Accepts and processes payments in form of credit, cash, and/or reward points.
Provides information to guests on all aspects of the casino including promotions, layout of property, player club information, and other casino/hotel activities and amenities.
Informs guests of local area attractions.
Books, changes, and cancels guest reservations as requested.
Completes Front Desk daily shift checklist.
Issues safe deposit boxes and ensures 24-hour access to guests.
Verifies front desk balance at end of shift and notifies supervisor of any discrepancies.
Gives guests all messages, packages, and faxes; maintains log accordingly.
Maintains lost and found; records any necessary information.
Answers incoming telephone calls and responds to callers’ questions knowledgeably and professionally.
Provides excellent customer service and solutions for all internal and external customers.
Maintains complete and accurate guest records and reservations.
Contributes to a team effort and accomplishes related results as required.
Performs other duties as assigned.