Front Desk Agent

Auberge Collection • Newport, RI

9h • Onsite

About The Position

As a Front Desk Agent, you will be the friendly face and welcoming voice that sets the tone for guests' stays at The Vanderbilt, Auberge Collection. This role is the first point of contact, requiring impeccable customer service skills and attention to detail to create a memorable and positive experience for guests from check-in to check-out.

Requirements

• 1 year in a similar role
• Strong interpersonal and communication skills
• Ability to handle multiple tasks efficiently
• Familiarity with hotel management systems and basic computer skill

Responsibilities

• Greet guests upon arrival, facilitate smooth check-in/check-out processes, and provide information about hotel services, amenities, and policies.
• Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
• Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
• Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
• Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed