Front Desk Agent

Horseshoe Bay Resort • Phoenix, AZ

8d • Onsite

About The Position

The Front Desk Agent is responsible for greeting customers, completing the registration process, handling payments, answering phones, and resolving guest issues to ensure a positive guest experience. This role requires maintaining professionalism, adhering to hotel standards, and ensuring the safety and security of guests and associates.

Requirements

• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times.
• Ability to communicate well with guests.
• Willingness to "pitch-in" and help co-workers, and be a team player.
• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, requiring patience, tact, and diplomacy.
• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Ability to establish and maintain effective working relationships with associates, customers, and patrons.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information, promoting marketing programs, making appropriate room selections, and coding electronic keys.
• Verify and imprint credit cards for authorization, handle cash, make change, balance house banks, and accept various forms of payment.
• Promptly answer the telephone using positive and clear communication, inputting and retrieving messages.
• Close guest accounts at checkout, ascertain satisfaction, and negotiate compromises for any dissatisfaction.
• Field guest complaints, conduct research to find solutions, and resolve problems.
• Remain calm and alert during emergency situations and heavy hotel activity.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed