FRONT DESK AGENT - The Ellison Hotel

Classen Curve Hotel • Oklahoma City, OK

6h • Onsite

About The Position

The Front Desk Associate is responsible for creating a warm, welcoming, and efficient guest experience from arrival through departure. This role includes completing check-in and check-out procedures, responding to guest needs, resolving concerns, and providing helpful information about the hotel and local area. The ideal candidate is professional, detail-oriented, and committed to outstanding hospitality.

Requirements

• Strong verbal and written communication skills.
• Excellent interpersonal and guest service skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain composed in a fast-paced environment.
• Ability to use sound judgment when handling guest concerns and stressful situations.
• Strong computer skills and the ability to learn hotel systems and technology.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
• Ability to work independently and as part of a team.

Nice To Haves

• Previous experience in hospitality, guest service / customer-facing role preferred.
• Prior hotel front desk or property management system experience is preferred.

Responsibilities

• Welcome guests with warmth, professionalism, and genuine hospitality.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Assign rooms, issue room keys, and provide information regarding hotel amenities, services, and local attractions.
• Anticipate guest needs and assist in fulfilling special requests to enhance the guest experience.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Resolve guest concerns in a courteous and service-oriented manner.
• Maintain working knowledge of room types, rates, packages, promotions, amenities, and surrounding area.
• Promote hotel services and amenities through thoughtful upselling and informed recommendations.
• Accurately post charges, process payments, and reconcile guest accounts as needed.
• Follow hotel policies, procedures, brand standards, and safety protocols.
• Maintain a neat, professional appearance in accordance with company standards.
• Demonstrate professionalism, respect, and teamwork in all interactions with guests and associates.
• Complete required training and assigned tasks promptly.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed