Front Desk Agent - The Monarch Hotel
SBE Restaurant Group LLC•New Orleans, LA
•Onsite
About The Position
The Front Desk Agent serves as the first point of contact for guests, clients, or visitors. This role is responsible for providing exceptional customer service, managing front desk operations, and ensuring a welcoming, professional environment.
Requirements
- High school diploma or equivalent
- Previous customer service or front desk experience preferred
- Excellent verbal and written communication skills
- Strong interpersonal and problem-solving abilities
- Proficient in basic computer applications (MS Office, scheduling software, POS systems)
- Ability to multitask and remain calm in a fast-paced environment
- Professional appearance and demeanor
Nice To Haves
- associate’s degree preferred
Responsibilities
- Greet and welcome guests, clients, and visitors in a friendly and professional manner
- Answer phone calls, emails, and inquiries promptly and accurately
- Manage check-in and check-out procedures (if applicable)
- Schedule appointments and maintain calendars
- Handle reservations, cancellations, and guest requests
- Process payments, invoices, or basic transactions
- Maintain accurate records and update internal systems
- Coordinate with other departments to meet guest or client needs
- Resolve complaints or concerns efficiently and courteously
- Maintain cleanliness and organization of the front desk area
- Follow company policies, safety procedures, and confidentiality guidelines
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
