Front Desk Agent (Part-Time) - Hampton Inn & Suites - Biltmore Village
About The Position
Picture Yourself at Biltmore Farms as part of the Vanderbilt legacy of hospitality. Why join our Front Office team? As a Front Desk Agent, you will represent the hotel through all stages of a guest's stay, from check-in to check-out. You will accommodate guest requests whenever possible, assign and register guests to available rooms, and coordinate room status with other hotel teams. You will also familiarize yourself with all Biltmore Farms policies, procedures, and facilities, and act as a considerate, creative, and confident concierge. As a Biltmore Farms Front Desk Agent, you are more than just a welcoming presence; you are the first impression our guests have of our hotel and our city. We are all a team at Biltmore Farms Hotels and together we work as one to welcome our guests like family. Working as a team will be key to your success. This position will require tact, diplomacy, grace, and patience.
Requirements
- High School graduate or equivalent.
- Must be able to speak, read, write and understand the primary language(s) used in the workplace.
- Must be able to speak and understand the primary language(s) used by guest who visit the workplace.
- Be professional in all dealings with guests and co-workers.
- Identify problems and review information.
- Must be able to use math skills to solve problems quickly and correctly.
- Concentrate and not be distracted while performing a task.
- Must be able to multi-task.
- Anticipate guest needs.
- Be aware of others' actions and reactions and understand possible causes.
Nice To Haves
- Previous hotel-related experience desired.
Responsibilities
- Represent the hotel through all stages of a guests' stay, from check-in to check-out
- Accommodate guest requests whenever possible
- Assign and register guests to available rooms
- Coordinate room status with our other hotel teams
- Familiarize yourself with all Biltmore Farms policies, procedures, and facilities
- Be a considerate, creative, and confident concierge
Benefits
- $17.00 per hour starting pay
- Opportunities to earn e-tips directly from guests and clients
- Hilton brand hotel discounts for you, your family, and your friends
- Friendly and supportive work environments
- Fun wellness employee program with annual bonus of up to $200
- YMCA membership monthly discount
- Exciting employee events and activities
- Incredible employee learning and growth opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
