Front Desk Agent
About The Position
The Front Desk Agent is responsible for attending to guests' needs, including registration, checkout, and cashiering. This role involves greeting guests, registering them into the computer system, promoting the Hotel's Reward Program, and accepting payments. The agent will also manage a house bank, issue safety deposit box keys, post miscellaneous charges, and ensure all necessary reports and forms are completed daily. Additionally, the Front Desk Agent will assist the concierge, book reservations, and provide information about hotel facilities and local attractions. The position requires good communication skills, extensive knowledge of the hotel, excellent customer relations skills, leadership capability, and attention to detail.
Requirements
- Must have reliable transportation to and from work
- Must report to work on time
- Must be present and able to work all shifts on-site
- Must have open availability Monday-Sunday and be able to work the necessary hours and schedule to meet the operational needs of the business
- Must be at least 18 years old
- Must be currently eligible to work in the United States of America and able to present required work authorization documents as required to complete the Form I-9 on the first day of employment.
Responsibilities
- Attend to guests’ needs, including registration, checkout, and cashiering.
- Greet and welcome guests upon arrival.
- Register guests into the computer, verifying reservation, address, and credit information.
- Promote the Hotel’s Reward Program and provide recognition and benefits to all present members.
- Accept payment for guests’ accounts both at the time of registration and at checkout.
- Maintain a house bank and make a deposit and accurate report of receipts daily.
- Issue key to and control entrance of safety deposit boxes.
- Post miscellaneous charges as requested.
- Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service.
- Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment.
- Review the daily room availability and inform staff.
- Check status of departures on a daily basis.
- Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager.
- Ensure all necessary reports and forms are completed daily.
- Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
- Book reservations for those guests who approach the Front Desk.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Extensive knowledge of the hotel, its services and facilities.
- Must have excellent customer relations skills and leadership capability.
- Must be detail oriented with outstanding organizational and communication skills.
- Must have excellent leadership capability and customer relations skills.
Benefits
- Employer-sponsored health insurance
- Dental & Vision
- 401(k) Retirement Plan
- Paid Time Off (PTO)
- Paid Holidays
- Employee Referral Bonus
- Go Hilton Team Member Travel Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
