Front Desk Agent

BBL Hospitality • City of Saratoga Springs, NY

11d • $16 - $19 • Onsite

About The Position

The Front Desk Agent is responsible for assisting guests efficiently, courteously, and professionally in all front office related functions according to the standards set forth by management. A high standard of service and hospitality must be maintained at all times. This role requires the ability to work a flexible schedule, including days, evenings, holidays, and weekends. The position reports directly to the Front Desk Supervisor.

Requirements

• High school diploma or equivalent preferred.
• Typing skills.
• Computer aptitude.
• Interpersonal skills.
• Reading skills.
• Writing skills.
• Mathematical abilities, including basic math.
• Ability to speak and hear on the phone.
• Ability to read, write, and type.
• Ability to lift and carry.
• Ability to reach overhead.
• Ability to push and pull.
• Ability to bend.
• Ability to walk stairs.
• Ability to move about, usually while standing up for a significant portion of the workday.
• Prior Marriott experience a plus.

Nice To Haves

• Prior Marriott experience a plus.

Responsibilities

• Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates.
• Prepares for group check-in and check-out, and VIP arrivals.
• Becomes informed of events/functions in the hotel during the shift.
• Checks guests out of the hotel.
• Processes customer payments according to established policies and procedures.
• Responds to guest requests promptly.
• Promotes hotel services, facilities, and outlets.
• Provides guests with information such as local attractions and directions to increase guest satisfaction.
• Resolves guest complaints to the satisfaction of the customer.
• Informs supervisor of major problems, complaints, disturbances, or unhappy guests.
• Books guest reservations or coordinates with the reservation center.
• Handles departmental accounting of moneys, receipts, guest accounts, and other forms of credit.
• Posts all charges.
• Completes cashier’s report, prepares deposit, and counts cashier bank.
• Issues, controls, and releases guest safe-deposit boxes.

Benefits

• Paid Time Off
• 401K Investment
• Referral Bonus
• Associate Development Plan Opportunities
• Internal Promotion Opportunities
• Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
• Associate Travel Program Discounts
• FREE CDTA bus passes to all Active Associates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED