Front Desk Agent

Atira Hotels • Benton Harbor, MI

28d • $15 • Onsite

About The Position

We are seeking a dedicated and friendly Front Desk Agent who can work of 3PM-11PM to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and a seamless check-in and check-out experience. This role requires excellent communication skills, attention to detail, and a passion for hospitality.

Requirements

• Strong background in hospitality or front desk operations is preferred.
• Proficient in using phone systems and hotel management software.
• Excellent phone etiquette and interpersonal skills to interact effectively with guests and team members.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Strong problem-solving skills to address guest concerns efficiently.
• Weekends mandatory

Responsibilities

• Greet guests upon arrival with a friendly demeanor and assist with the check-in process.
• Handle guest inquiries, requests, and complaints in a professional manner to ensure guest satisfaction.
• Manage reservations and maintain accurate records using hotel management software.
• Operate phone systems to respond to calls promptly and provide information about hotel services and amenities.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
• Process payments and maintain cash handling procedures accurately.
• Provide local information and recommendations to enhance the guest experience.
• Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed