Front Desk Agent
Parker Management Florida, LLC•Palm Springs, CA
•$0 - $18•Onsite
About The Position
Represents the hotel to the guest throughout all stages of the guest’s stay. Escorts guests to their room verifying reservations, addresses and credit information. Other duties as required.
Requirements
- Service Orientation-ability to respond to guest concerns/satisfaction
- Problem Solving-ability to think logically and create solutions
- Self Efficacy-ability to demonstrate confidence independence and self direction
- Excellent Verbal communication skills
- Ability to multi-task
- Able to stand for extended periods
Responsibilities
- Liaison between hotel and the guest.
- Provide thorough knowledge of facilities and services available to guest.
- Greet guest upon arrival.
- Escort guest to their room.
- Process guest check-ins and checkouts.
- Use proper telephone etiquette.
- Assist concierge in providing guest with information regarding hotel facilities and local attractions.
- Record the necessary registration and credit card information, verifying rate and departure information.
- Understand room status.
- Coordinate room status updates with the housekeeping department by notifying housekeeping of late checkouts, early check-ins and special requests.
- Handle guest disputes, and requests concerning room types and other room related issues.
- Maintain knowledge of cancellation policy, Pet Policy, and No-show policy.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
