Front Desk Agent 18/hr.

Remington Hospitality • Riverside, CA

13d • Onsite

About The Position

The Front Desk Agent will be responsible for greeting and communicating cordially with guests, promptly and professionally checking them in and out of the hotel. This role also involves assisting in pre-registration and blocking of reservations, accurately managing cash handling, and having a complete working knowledge of the Front Office computer or manual system. The agent will also handle reservations, cancellations, and relocations, ensuring guests have a great experience.

Requirements

• High work ethic and self-initiative
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer (6-8 hours a day).
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation.
• Ability to hear and participate in conversations and meetings, use phone and/or headset.

Nice To Haves

• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently post all charges.
• Maintain complete working knowledge of Front Office computer or manual system, including all daily transactions.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Take same day reservations, cancellations, and follow relocation procedures when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed