Front Desk Agent
About The Position
Steeped in tradition and infused with timeless Texas charm, The Menger Hotel seamlessly blends historic grandeur with modern comfort. Its beautifully preserved architecture and elegant interiors echo over 160 years of storied heritage. Located just steps from the Alamo, this Historic Hotels of America landmark stands as a true Texas icon. This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to welcome guests and invite them to create their own experiences through discovery of the facility and local scene.
Requirements
- Approachable and personable personality
- Patient and understanding with guests' needs and requests
- Eye for detail
- Sense of urgency to fulfill requests and resolve issues
- Ability to stand for extended periods at a time
Responsibilities
- Welcome guests upon their arrival and assign rooms
- Provide information about hotel, available rooms, review their rate and amenities available on property with all guests during the check in process
- Inform guests about payment methods and verify their credit cards on file or collect upon arrival
- Perform all check-in and check-out tasks
- Respond to requests in a timely and professional manner
Benefits
- Accommodating PTO/PTO exchange
- Medical/dental/vision benefits
- Maternity/paternity leave
- Pet insurance
- Company-matched dependent care & 401k
- Student loan repayment program
- Wide range of additional ancillary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
