PT - Front Desk Agent - Westin Tempe

Crescent Careers • Tempe, AZ

11d • Onsite

About The Position

The Front Desk Agent takes part in servicing our guests around our beautiful Hotel and you'll be part of a great team of helpful people who are passionate about delivering exceptional service. This task is to be handled in a friendly, courteous, timely, and professional manner resulting in an extremely high level of guest satisfaction. A Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, and checking guests out at the end of their stay - all while striving to deliver outstanding guest experience.

Requirements

• Ability to communicate in English
• Self-starting personality with an even disposition
• Ability to maintain a professional appearance and manner at all times
• Ability to communicate well with guests
• Willingness to "pitch-in" and help co-workers with their job duties and be a team player
• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
• Ability to stand and move throughout front office and continuously perform essential job functions
• Ability to access and accurately input information using a moderately complex computer system
• Ability to observe and detect signs of emergency situations
• Ability to establish and maintain effective working relationships with associates, customers and patrons
• Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff.
• Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, punctuality and attendance.
• Adaptability to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones
• Ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something
• Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent.

Responsibilities

• Greeting and registering guests
• Providing prompt and courteous service
• Checking guests out at the end of their stay
• Striving to deliver outstanding guest experience
• Communicating effectively with guests
• Pitching in and helping co-workers with their job duties
• Effectively dealing with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
• Observing and detecting signs of emergency situations
• Establishing and maintaining effective working relationships with associates, customers and patrons
• Remaining professional at all times, and treating all guests and associates with courtesy and respect, under all circumstances
• Adhering to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns

Benefits

• Team Member and Family Room Discounts for both Crescent Hotels and Resort and Marriott Hotels
• Flexible Schedules
• Career Growth & Development
• Insurance Benefit Available for both Full Time and Part Time Team Members
• 401k Plan and Company Match Program
• Vacation Pay / Sick Pay – Full Time and Part Time Team Members
• Holiday Pay – Full Time Team Members
• Amazing Recognition Programs/Giving Back – Community Outreach
• Tuition Reimbursement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed