Front Desk Agent - Hilton Asheville Biltmore Park
About The Position
Picture Yourself at Biltmore Farms as part of the Vanderbilt legacy of hospitality! As a Front Desk Agent, you will represent the hotel through all stages of a guests' stay, from check-in to check-out. You will accommodate guest requests whenever possible, assign and register guests to available rooms, and coordinate room status with our other hotel teams. You will also familiarize yourself with all Biltmore Farms policies, procedures, and facilities, and act as a considerate, creative, and confident concierge. This position requires tact, diplomacy, grace, and patience. As a Biltmore Farms Front Desk Agent, you are more than just a welcoming presence; you are the first impression our guests have of our hotel and our city. Working as a team will be key to your success.
Requirements
- Must be able to work a varying schedule for both AM and PM shifts including weekends and holidays
- High School graduate or equivalent
- Must be able to speak, read, write and understand the primary language(s) used in the workplace
- Must be able to speak and understand the primary language(s) used by guest who visit the workplace
- Be professional in all dealings with guests and co-workers
- Identify problems and review information
- Must be able to use math skills to solve problems quickly and correctly
- Concentrate and not be distracted while performing a task
- Must be able to multi-task
- Anticipate guest needs
- Be aware of others' actions and reactions and understand possible causes
Nice To Haves
- Previous hotel-related experience desired
Responsibilities
- Represent the hotel through all stages of a guests' stay, from check-in to check-out
- Accommodate guest requests whenever possible
- Assign and register guests to available rooms
- Coordinate room status with our other hotel teams
- Familiarize yourself with all Biltmore Farms policies, procedures, and facilities
- Be a considerate, creative, and confident concierge
Benefits
- $17.00 per hour starting pay
- Outstanding medical, dental, and vision benefits coverage
- 401k retirement plan with employer matching program
- Opportunities to earn e-tips directly from guests and clients
- Parental leave with up to 6 weeks available for birth, adoption, and fostering
- Hilton brand hotel discounts for you, your family, and your friends
- Fun wellness employee program with annual bonus of up to $600
- YMCA membership monthly discount
- Paid time off and paid holidays
- Friendly and supportive work environments
- Incredible employee learning and growth opportunities
- Exciting employee events and activities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
