Bellperson / Shuttle Driver (Full-Time, Third Shift) - Hilton Asheville Biltmore Park

Biltmore Farms, LLC•Asheville, NC

9d•$16•Onsite

About The Position

As a Third Shift Bellperson / Shuttle Driver, you will be responsible for providing exceptional guest service, including luggage assistance, transportation, and maintaining the cleanliness and safety of the hotel shuttle. You will be the first point of contact for many guests, embodying the Vanderbilt legacy of hospitality. This role requires a professional, proficient, and proactive individual who can anticipate guest needs and exceed expectations.

Requirements

High School graduate or equivalent.
Must be able to speak and understand the primary language(s) used by guests who visit the workplace.
Must have valid driver's license and clear driving record.

Nice To Haves

Prior experience of at least one year in the hospitality field is preferred.
Working knowledge of Biltmore Farms and the Asheville area.

Responsibilities

Conduct Bell service activities such as luggage service upon guest's arrival and departure, and luggage storage.
Open the door of the car for the guest in a professional manner at the main entrance of the hotel and assisting to unload the luggage if any.
Extend warm welcome and appreciation to every guest / patron at any customer.
Guide guests to their room in a professional manner, which includes addressing the guest by name, holding the lift for guest and extending hotel introduction to guest, etc.
Possess extensive knowledge in relating to hotel products, events and promotion.
Assist with transportation arrangements for guests.
Assist in guest transportation, including driving the hotel shuttle as needed.
Transport guests and hotel clients safely to their destination with the hotel shuttle, following outlined company driving procedures and requirements.
Maintain the safety and cleanliness of the hotel shuttle.
Keep driving log for the hotel shuttle up to date.
Maintain the cleanliness of the Front Desk and the surrounding environment.
Support the lobby lighting adjustments periodically.
Assist with delivering Front Office or Housekeeping items to guest rooms, such as newspapers or requested linens.
Extend assistance to guests, clients, and patrons alike in a flexible and hospitable manner.
Demonstrate professional and welcoming image while on duty.
Perform other duties being assigned by the Front Office Manager or hotel leadership.