Front Desk/Guest Service Agent

Horseshoe Bay Resort • Quincy, MA

1d • $20 - $22 • Onsite

About The Position

We are looking for an experienced, energetic Front Desk Agent who thrives in a fast-paced, high-volume hotel environment and has a genuine passion for creating exceptional guest experiences. Our Front Desk Agents are at the center of the hotel experience—welcoming guests, managing arrivals and departures, responding to requests, resolving concerns, and serving as a key point of communication between guests and every hotel department.

Requirements

• Previous hotel Front Desk or guest service experience in a high-volume, high-activity environment is required
• Confident communicator and natural host
• Enjoys meeting people, solving problems and creating memorable experiences
• Comfortable managing multiple priorities at once
• Comfortable using computer systems
• Comfortable handling guest concerns
• Ability to remain calm and organized during busy periods
• Prolonged periods of standing

Nice To Haves

• Marriott and/or FSPMS experience is strongly preferred

Responsibilities

• Greet and register guests
• Manage check-ins and check-outs
• Respond to guest questions and requests
• Resolve concerns
• Help ensure every interaction is welcoming, efficient and professional
• Serve as a key point of communication between guests and every hotel department
• Connect guests with the right people, services and solutions

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Vacation pay
• Holiday pay
• Sick pay
• Matching 401(k)
• Free parking
• Free meals during your shift
• Hotel and travel discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed