Front Desk Agent

Boyne Resorts•Harbor Springs, MI

27d

About The Position

The Highlands is seeking friendly and professional Front Desk Agents to join our team. As a Front Desk Agent, you will be the first point of contact for guests and play a key role in creating a welcoming and memorable experience. In this role, you will greet guests, assist with check-ins and check-outs, answer questions, and help resolve any concerns during their stay. Our goal is to provide exceptional hospitality and create experiences that inspire guests to return year after year. Employee Perks: Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family. Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts. Dining Discounts – Receive 25% off at Boyne restaurants. Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts. Free Water Park Passes – Access to Avalanche Bay Water Park. Lodging Discounts – Special rates for friends and family. Tuition Reimbursement – Support for continuing education. Housing Availability – First-come, first-served team member housing. Health Insurance – Available for Full-Time Year-Round Team Members. AllyHealth – Access to health services for all employees. Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands Our Core Values: LEADS by Serving At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest. Long-Term Thinking Excellence in Execution Attitude is Everything Develop Create People Serve our team members first so they can, in turn, serve our guests and community

Requirements

Must be 18 years of age or older
Ability to work in a fast-paced environment
Must be able to stand for extended periods
Must be available to work flexible hours, including days, evenings, weekends, and holidays
Basic computer skills required (Microsoft Office knowledge a plus)

Responsibilities

Register, process, and greet guests and owners promptly and professionally.
Coordinate with Housekeeping to notify them of all checkouts, late checkouts, and early check-ins.
Arrange fulfillment of guest services by working closely with Bell Services, Housekeeping, and Reservations.
Verify all reservation information at check-in, including name, address, payment method, and check-out date/time, ensuring all guests establish credit upon arrival.
Follow all cash handling procedures and maintain knowledge of credit card and traveler’s check policies.
Maintain a thorough knowledge of room rates, room types, and locations across the property.
Organize, secure, and maintain files and records in accordance with document retention and confidentiality policies.
Maintain awareness of group functions, including locations, schedules, and meal offerings.
Develop a working knowledge of all resort amenities, services, and local attractions.
Answer phones promptly using proper telephone etiquette and approved scripts.
Utilize the property management system effectively for reservations and guest services.
Follow all company safety and security policies and procedures. Report accidents, injuries, or unsafe conditions to management.
Remain alert to suspicious or undesirable persons on property premises.
Keep the Front Office Manager or Supervisor informed of any issues or unusual situations that may affect operations or guest satisfaction.

Benefits

Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
Dining Discounts – Receive 25% off at Boyne restaurants.
Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
Free Water Park Passes – Access to Avalanche Bay Water Park.
Lodging Discounts – Special rates for friends and family.
Tuition Reimbursement – Support for continuing education.
Housing Availability – First-come, first-served team member housing.
Health Insurance – Available for Full-Time Year-Round Team Members.
AllyHealth – Access to health services for all employees.