Front Desk Agent

RIT Inn and Conference Center•Henrietta, NY

7d•Onsite

About The Position

RIT Inn & Conference Center of Henrietta, NY is looking to hire a part-time Front Desk Agent to wow our guests with exceptional hospitality from the moment they arrive until their departure. This Front Desk Agent position starts at $16/hour. ABOUT RIT INN & CONFERENCE CENTER The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York perfectly located near several major businesses, residential communities, and local attractions. Our hotel offers the comfort and convenience of a full-service hotel at an affordable rate. We do the right thing for the right reason, always put our guests first, and go above and beyond. Our goal is to be the premier hotel and conference center in the Rochester area. We value our employees and promote a fun, friendly work environment based on teamwork. We offer competitive compensation packages and there's room for growth. We embrace cross-training and career development opportunities. We're not a cookie-cutter operation - opportunities are continually available.

Requirements

Customer service experience
Computer savvy
World-class customer service skills
Understand hospitality and the importance of accommodating guest preferences
Flexible and happy to help wherever you are needed
Friendly and welcoming demeanor
Efficient and able to effectively prioritize multiple tasks
Value quality
Respectful of privacy and confidentiality
Excellent communication and interpersonal skills

Responsibilities

You are the first point of contact for our guests.
Make sure our guests feel at home and that their stay is memorable.
Ensure guests feel welcomed and taken care of upon arrival.
Be knowledgeable about our hours of operation and the functioning of other departments as well as all safety, security, and emergency procedures.
Keep on-going communication and collaboration going with the engineering and housekeeping staff.
Check guests in and out, take phone calls, answer guests' questions, and solve problems.
Properly record sales transactions, secure accurate payments for reservations, and coordinate bell and shuttle services.
Make reservations on the computer.
Run reports, handle guest messages, program wake-up calls, and perform a variety of other front desk tasks.
Help keep the front office, lobby, and surrounding areas clean, organized, and well-maintained.
Accommodate our guests' needs and preferences as efficiently as possible.
Remain calm and tactful when helping challenging guests.
Give suggestions about places for guests to visit and things to do while in town.
Maintain a thorough knowledge about all of our current service offerings.