Front Desk Agent
About The Position
We’re more than just a team – we’re a community dedicated to making a difference every day. At Olympia Hospitality and the Glen House, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you! Front Desk Agents check guests in and out of hotels, motels, and resorts. This may include verifying guests' registration information, processing payments, issuing room keys, and directing guests to rooms.
Requirements
- High school diploma or equivalent
- Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
- Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
- Must display very good organization and time management skills
- Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
Responsibilities
- Receiving accommodation reservations from visitors
- Taking the details of all arriving guests including payment information
- Allocating rooms to all guests
- Providing information to guests about the procedures, policies, and facilities of the hotel
- Providing the guest with the necessary tourism information
- Issuing receipts to the guests
- Ensuring the safety and security of all guests
- Maintain all guest reservations in accordance with credit card security requirements
- Balance and properly account for cash drawer at the desk for each shift
- Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
- Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel.
- Respond to guest’s requests for immediate repairs.
Benefits
- health insurance
- Dental and vision insurance
- 401K program includes a matching component
- Flexible Spending Accounts (FSAs) for medical expenses and childcare expenses
- seven paid holidays
- paid time off
- travel discounts at our portfolio of hotels
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
